Salesforce
AP-226 · Question #123
AP-226 Question #123: Real Exam Question with Answer & Explanation
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Question
Your scenario involves upgrading a legacy reporting system to a new Contact Center analytics platform. Which cut-over requirement helps maintain continuity and user familiarity?
Options
- AMapping existing reports and dashboards to the new platform with similar layouts and
- BProviding comprehensive training on the new platform's features and functionalities for report
- CImporting historical data from the legacy system for ongoing trend analysis and comparison with
- DAll of the above, contributing to a smooth transition and minimizing disruption for users
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