ADM-201 · Question #66
ADM-201 Question #66: Real Exam Question with Answer & Explanation
The correct answer is D: Workflow Rule. To automatically send an email to the Case Contact when a case is closed, the administrator should use a Workflow Rule. This automation tool can trigger an email alert upon specific record criteria being met.
Question
The Support Manager wants to send an automatic email to the Case Contact when a case is closed. Which automation tool can the administrator use?
Options
- AValidation Rule
- BCase Auto-Response Rule
- CSharing Rule
- DWorkflow Rule
Explanation
To automatically send an email to the Case Contact when a case is closed, the administrator should use a Workflow Rule. This automation tool can trigger an email alert upon specific record criteria being met.
Common mistakes.
- A. Validation rules enforce data integrity by preventing users from saving records that don't meet specified criteria, but they do not send emails.
- B. Case Auto-Response Rules are used to send an automatic email acknowledgment to customers when a case is submitted, not when it is closed.
- C. Sharing rules are used to extend record access to users based on criteria or ownership, but they do not perform automated actions like sending emails.
Concept tested. Workflow Rules for Email Automation
Reference. https://help.salesforce.com/s/articleView?id=sf.workflow_rules.htm&type=5
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