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ADM-201 · Question #4
ADM-201 Question #4: Real Exam Question with Answer & Explanation
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Submitted by olafpl· Apr 18, 2026Service and Support Applications
Question
Ursa Major Solar tracks both user issues and customer issues. A user issue can be logged as: - new - waiting for reply - closed A user issue can be logged as: - new - working - closed An administrator needs to track both case types. Which features should be used?
Options
- AWorkflows and Automated Case Users
- BPage Layouts and Process Builder
- CRecord Types and Support Processes
- DPage Layouts and Record Types
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Topics
#Record Types#Support Processes#Case Object#Picklist Configuration