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ADM-201 · Question #38
ADM-201 Question #38: Real Exam Question with Answer & Explanation
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Submitted by hans_de· Apr 18, 2026Service and Support Applications
Question
What describes the capabilities of Salesforce Knowledge?
Options
- AAn automated tool that closes Cases based on historical information
- BAn automated Al tool that converts Leads to Opportunities given a predefined set of conditions
- CA knowledge base composed of articles that can be written and used by support agents
- DA knowledge base that uses Alto generate an article to solve customer support issues
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Topics
#Salesforce Knowledge#Service Cloud#Knowledge Base#Support Agents