Salesforce
ADM-201 · Question #372
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are
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Submitted by manish99· Apr 18, 2026Service and Support Applications
Question
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified piclist?
Options
- AThe Case record type is missing Closed as a picklist value.
- BThe Close Case page layout must be used to close a case.
- CThe Show Closed Statuses m Case Status Field checkbox is set to the default.
- DThe Support Process being used omits Closed as a status choice.
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Topics
#Case Management#Record Types#Picklists#Case Status