ADM-201 · Question #373
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The…
The correct answer is B. Share the Helpdesk folder with Support Agents with View access. C. Share the Support Reports folder with Support Managers with Edit Access. To properly manage report folder access, the Helpdesk folder should be shared with Support Agents with View access, and the main Support Reports folder should be shared with Support Managers with Edit access.
Question
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared? Choose 2 answers
Exhibit
Options
- AShare the R&D folder with Support Managers with Edit Access.
- BShare the Helpdesk folder with Support Agents with View access.
- CShare the Support Reports folder with Support Managers with Edit Access.
- Dhare the Support Reports folder with Support Agents with View Access.
How the community answered
(63 responses)- A6% (4)
- B78% (49)
- D16% (10)
Why each option
To properly manage report folder access, the Helpdesk folder should be shared with Support Agents with View access, and the main Support Reports folder should be shared with Support Managers with Edit access.
Sharing the 'R&D' folder with 'Support Managers' with Edit access is redundant if the parent 'Support Reports' folder is already shared with them with Edit access, as permissions trickle down.
Sharing the 'Helpdesk' folder with the 'Support Agents' public group with View access ensures they can run those specific reports, fulfilling the requirement to access Helpdesk reports without seeing R&D reports.
Sharing the parent 'Support Reports' folder with the 'Support Managers' public group with Edit access provides them comprehensive view and edit capabilities for all reports within that folder and its subfolders (Helpdesk and R&D), meeting their requirement.
Sharing the parent 'Support Reports' folder with 'Support Agents' with View Access would incorrectly grant them access to all reports, including those in the 'R&D' subfolder, which contradicts the requirement.
Concept tested: Report folder sharing and permissions
Source: https://help.salesforce.com/s/articleView?id=sf.reports_share_folder.htm&type=5
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