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ADM-201 · Question #154

Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts. Which tw

The correct answer is A. All open Cases D. All Open opportunity. When performing a mass transfer of accounts in Salesforce, the related open cases and open opportunities associated with those accounts are also transferred to the new account owner by default or common practice.

Submitted by manish99· Apr 18, 2026Data and Analytics Management

Question

Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts. Which two records will also transferred from the current account owner to the new rep in this scenario? Choose 2 answers

Options

  • AAll open Cases
  • BAll Activities
  • CAll Contacts
  • DAll Open opportunity

How the community answered

(33 responses)
  • A
    88% (29)
  • B
    9% (3)
  • C
    3% (1)

Why each option

When performing a mass transfer of accounts in Salesforce, the related open cases and open opportunities associated with those accounts are also transferred to the new account owner by default or common practice.

AAll open CasesCorrect

During a mass transfer of accounts, any open cases associated with the transferred accounts are commonly reassigned from the original account owner to the new account owner, often as a default selection or critical business requirement.

BAll Activities

Activities (Tasks and Events) are not automatically transferred with account ownership; their transfer requires a specific checkbox selection during the mass transfer process, making them not among the records that 'will also be transferred' by default implication.

CAll Contacts

Contacts associated with the accounts can be transferred during a mass transfer, but it requires an explicit checkbox selection, similar to activities, rather than being an automatic inclusion that 'will also be transferred'.

DAll Open opportunityCorrect

All open opportunities related to the accounts being transferred are also typically reassigned from the original account owner to the new account owner during the mass transfer process, as they represent ongoing business directly tied to the account.

Concept tested: Mass Transfer Account behavior

Source: https://help.salesforce.com/s/articleView?id=sf.mass_transfer_records.htm&type=5

Topics

#Mass Transfer Records#Account Ownership#Related Record Transfer#Data Management

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