ADM-201 · Question #176
Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard. What are the two…
The correct answer is A. The dashboard needs to be refreshed. D. The running dashboard user and viewer have different permissions. The discrepancy between dashboard and report values often stems from the dashboard not being up-to-date or different user contexts affecting data visibility.
Question
Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard. What are the two reasons this .Is likely to occur? Choose 2 answers
Options
- AThe dashboard needs to be refreshed.
- BThe report needs to be refreshed.
- CThe current user does not have access to the report folder.
- DThe running dashboard user and viewer have different permissions.
How the community answered
(56 responses)- A95% (53)
- B4% (2)
- C2% (1)
Why each option
The discrepancy between dashboard and report values often stems from the dashboard not being up-to-date or different user contexts affecting data visibility.
Dashboards display data based on a snapshot taken at the last refresh time, so if the underlying reports have been updated but the dashboard hasn't, it will show outdated information.
While reports can be refreshed, the dashboard itself takes a snapshot of the report data; simply refreshing the report won't automatically update the dashboard's display until the dashboard itself is refreshed.
If a user did not have access to the report folder, they would typically not be able to view the dashboard component or drill down to the report at all, rather than seeing different data.
Dashboards run as a specified user, and the data displayed is based on that user's permissions and sharing settings, which can differ from the permissions of the user viewing the dashboard, leading to data discrepancies when drilling down to the report.
Concept tested: Dashboard data freshness and running user
Source: https://help.salesforce.com/s/articleView?id=sf.dashboards_key_concepts_running_user.htm&type=5
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