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ADM-201 · Question #358
ADM-201 Question #358: Real Exam Question with Answer & Explanation
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Submitted by anjalisingh· Apr 18, 2026Service and Support Applications
Question
An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
Options
- AKnowledge Management
- BOmni-Channel
- CEscalation Rules
- DTerritory Management
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Topics
#Case Assignment#Omni-Channel#Skill-based Routing#Agent Capacity