ADM-201 · Question #357
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy?
The correct answer is A. Contacts displayed in the Contact Hierarchy are limited to record-level access by user. To display Contact Hierarchy, an administrator must consider that the displayed contacts are always limited by the user's existing record-level access and sharing settings.
Question
Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy?
Options
- AContacts displayed in the Contact Hierarchy are limited to record-level access by user.
- BContact Hierarchy is limited to only display 3,000 contacts at one time.
- CCustomizing hierarchy columns changes the Recently Viewed Contacts list view.
- DSharing settings are ignored by contacts displayed in the Contact Hierarchy.
How the community answered
(20 responses)- A90% (18)
- B5% (1)
- D5% (1)
Why each option
To display Contact Hierarchy, an administrator must consider that the displayed contacts are always limited by the user's existing record-level access and sharing settings.
Contact Hierarchy inherently respects Salesforce's sharing model, meaning users will only see contacts within the hierarchy to which they have at least read access based on their profile, permission sets, and organization-wide defaults.
Salesforce documentation does not specify a hard limit of 3,000 contacts for the Contact Hierarchy display; performance may be impacted by very large hierarchies, but this is not a strict display limit.
Customizing columns in the Contact Hierarchy view is a separate configuration from the Recently Viewed Contacts list view and does not automatically alter it.
Contact Hierarchy explicitly adheres to sharing settings, ensuring data security by only showing contacts that a user is permitted to view.
Concept tested: Contact Hierarchy security and sharing
Source: https://help.salesforce.com/s/articleView?id=sf.contacts_hierarchy_overview.htm&type=5
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