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ADM-201 · Question #290
ADM-201 Question #290: Real Exam Question with Answer & Explanation
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Submitted by cyberguy42· Apr 18, 2026Service and Support Applications
Question
The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?
Options
- ACase Queues
- BBusiness Hours
- CAssignment Rules
- DEscalation Rules
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Topics
#Case Management#Assignment Rules#Service Cloud#Case Routing