ADM-201 · Question #207
Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend?
The correct answer is C. Web-to-Case. To allow customers to create cases directly from a public homepage, the administrator should implement Web-to-Case, which generates an HTML form for website integration.
Question
Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend?
Options
- AOmni-Channel
- BEmail-to-Case
- CWeb-to-Case
- DSMS Response
How the community answered
(30 responses)- A7% (2)
- B3% (1)
- C90% (27)
Why each option
To allow customers to create cases directly from a public homepage, the administrator should implement Web-to-Case, which generates an HTML form for website integration.
Omni-Channel is used for routing incoming work items to agents, not for customers to create cases.
Email-to-Case creates cases from inbound emails, which is different from customers submitting a form on a public website.
Web-to-Case allows administrators to generate an HTML form that can be embedded on a public website. When customers submit this form, Salesforce automatically creates new case records, fulfilling the requirement for customer-initiated case creation from a homepage.
SMS Response is for responding to customer inquiries via text messages, not for initiating case creation from a web page.
Concept tested: Web-to-Case functionality
Source: https://help.salesforce.com/s/articleView?id=sf.web_to_case_settings.htm&type=5
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