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ADM-201 · Question #207
ADM-201 Question #207: Real Exam Question with Answer & Explanation
The correct answer is C: Web-to-Case. To allow customers to create cases directly from a public homepage, the administrator should implement Web-to-Case, which generates an HTML form for website integration.
Submitted by wei.xz· Apr 18, 2026Service and Support Applications
Question
Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend?
Options
- AOmni-Channel
- BEmail-to-Case
- CWeb-to-Case
- DSMS Response
Explanation
To allow customers to create cases directly from a public homepage, the administrator should implement Web-to-Case, which generates an HTML form for website integration.
Common mistakes.
- A. Omni-Channel is used for routing incoming work items to agents, not for customers to create cases.
- B. Email-to-Case creates cases from inbound emails, which is different from customers submitting a form on a public website.
- D. SMS Response is for responding to customer inquiries via text messages, not for initiating case creation from a web page.
Concept tested. Web-to-Case functionality
Reference. https://help.salesforce.com/s/articleView?id=sf.web_to_case_settings.htm&type=5
Topics
#Web-to-Case#Case Creation#Customer Self-Service
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