Northern Trail Outfitters has a web form for cases. If the case assignment rules inactive, who will be assigned ownership when the case is created?

The system administrator is not automatically assigned cases when assignment rules are inactive; rather, a specific 'Default Case Owner' setting governs this.

When case assignment rules are inactive, Salesforce assigns new cases that do not match active rules to the designated 'Default Case Owner' specified in the Support Settings, which can be either a user or a queue.

While a queue can be set as the 'Default Case Owner', the broader and more accurate option is the 'Default Case Owner' setting itself, which encompasses both users and queues.

The default workflow user is a technical user for automated processes and is not involved in direct case ownership assignment from web forms.