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ADM-201 · Question #19

North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties. What are two po

The correct answer is B. The role needs to be specified on the user record D. The system Administrator profile is unavailable under the Salesforce Platform license.. A backup administrator's inability to perform duties may result from a missing role on their user record or if the System Administrator profile is incompatible with their assigned license type.

Submitted by andreas_gr· Apr 18, 2026Configuration and Setup

Question

North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties. What are two possible reasons for the access issues? Choose 2 answers

Options

  • AThe user was given the delegated administrator group access.
  • BThe role needs to be specified on the user record
  • CThe active checkbox is unchecked by default.
  • DThe system Administrator profile is unavailable under the Salesforce Platform license.

How the community answered

(29 responses)
  • A
    14% (4)
  • B
    79% (23)
  • C
    7% (2)

Why each option

A backup administrator's inability to perform duties may result from a missing role on their user record or if the System Administrator profile is incompatible with their assigned license type.

AThe user was given the delegated administrator group access.

Delegated administration grants specific, limited administrative tasks to non-admins; if a user had this, they would be able to perform *some* duties, not none, and it's distinct from being a full backup administrator.

BThe role needs to be specified on the user recordCorrect

While a System Administrator profile generally provides extensive access, a missing role assignment can sometimes impact record visibility or certain organizational settings, potentially hindering the user from performing all expected administrative tasks in specific configurations that rely on role hierarchy.

CThe active checkbox is unchecked by default.

The 'Active' checkbox for a new user is checked by default; if it were unchecked, the user would be unable to log in at all, let alone attempt administrative duties.

DThe system Administrator profile is unavailable under the Salesforce Platform license.Correct

The standard System Administrator profile typically requires a full Salesforce license and is often unavailable under more restrictive license types like Salesforce Platform licenses, thus preventing a user from performing full administrator duties.

Concept tested: User license and profile permissions, Role hierarchy impact

Source: https://help.salesforce.com/s/articleView?id=sf.users_license_types_comparison.htm&type=5

Topics

#User Management#Profiles and Permissions#Licenses#Roles

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