ADM-201 · Question #18
Ursa Major Solar is setting up case assignment rules. What are two places where the cases can be assigned? Choose 2 answers
The correct answer is A. User C. Queue. Case assignment rules can direct newly created cases to either a specific user or a designated queue for processing.
Question
Ursa Major Solar is setting up case assignment rules. What are two places where the cases can be assigned? Choose 2 answers
Options
- AUser
- BProfile
- CQueue
- DContact
How the community answered
(51 responses)- A90% (46)
- B4% (2)
- D6% (3)
Why each option
Case assignment rules can direct newly created cases to either a specific user or a designated queue for processing.
Case assignment rules can be configured to assign a case directly to a specific user, making that user the owner of the case.
Cases are assigned to users or queues for ownership, not directly to profiles; profiles define permissions and access levels.
Case assignment rules can be configured to assign a case to a queue, which allows a group of users to collectively manage and take ownership of cases.
A contact is a record representing an individual and cannot be assigned as the owner of a case.
Concept tested: Case assignment rule destinations
Source: https://help.salesforce.com/s/articleView?id=sf.cases_auto_assign.htm&type=5
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