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ADM-201 · Question #197

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an…

The correct answer is A. Flow Builder. To automatically update multiple related records when a specific condition is met, Flow Builder is the appropriate automation tool.

Submitted by marco_it· Apr 18, 2026Workflow/Process Automation

Question

Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to Implement this request?

Options

  • AFlow Builder
  • BQuick Action
  • COutbound Message
  • DWorkflow Rule

How the community answered

(22 responses)
  • A
    73% (16)
  • B
    5% (1)
  • C
    14% (3)
  • D
    9% (2)

Why each option

To automatically update multiple related records when a specific condition is met, Flow Builder is the appropriate automation tool.

AFlow BuilderCorrect

Flow Builder is the most powerful automation tool that can perform complex logic, including querying related records (other opportunities on the same account) and performing mass updates (marking them closed lost) based on a triggering event (opportunity closed won). This scenario requires iterating through related records and updating them, which is a key capability of Flow Builder.

BQuick Action

Quick Actions are used for creating or updating records quickly from the UI or for launching flows, but they do not automate background processes based on record changes.

COutbound Message

Outbound Messages are used to send data to external systems, not to update records within Salesforce itself.

DWorkflow Rule

Workflow Rules are largely deprecated and cannot perform complex record lookups or updates on multiple related records; they are limited to actions on the triggering record or its parent/child relationships in a very restricted manner.

Concept tested: Cross-record update automation with Flow Builder

Source: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5

Topics

#Flow Builder#Record-Triggered Flow#Opportunity Automation#Cross-Object Updates

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