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ADM-201 · Question #198

AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors often change agencies, and AWC wants to maintain the historical…

The correct answer is A. Enable Contacts to multiple Accounts. To accurately track contacts associated with multiple accounts or agencies while maintaining a single contact record, enabling Contacts to Multiple Accounts is the recommended solution.

Submitted by valeria.br· Apr 18, 2026Configuration and Setup

Question

AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

Options

  • AEnable Contacts to multiple Accounts.
  • BUse a partner community to track the Contacts.
  • CCreate a new Contact record for each agency.
  • DCreate a junction object to track many-to-many relationship. Solar need to see different fields on

How the community answered

(19 responses)
  • A
    84% (16)
  • B
    11% (2)
  • C
    5% (1)

Why each option

To accurately track contacts associated with multiple accounts or agencies while maintaining a single contact record, enabling Contacts to Multiple Accounts is the recommended solution.

AEnable Contacts to multiple Accounts.Correct

Enabling Contacts to Multiple Accounts allows a single Contact record to be related to more than one Account, establishing direct relationships to track primary and secondary affiliations. This feature maintains a single contact record's history while accurately reflecting their current and past agency affiliations.

BUse a partner community to track the Contacts.

A partner community provides external access to Salesforce data for partners but does not solve the underlying data model challenge of associating a contact with multiple accounts.

CCreate a new Contact record for each agency.

Creating a new Contact record for each agency would lead to duplicate contact records for the same individual, making historical tracking and data management difficult and inaccurate.

DCreate a junction object to track many-to-many relationship. Solar need to see different fields on

While junction objects can track many-to-many relationships, Salesforce provides the 'Contacts to Multiple Accounts' feature as a standard, more streamlined solution for this specific use case, making a custom junction object unnecessary for contact-to-account relationships.

Concept tested: Enhanced Contact-to-Account Relationship

Source: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5

Topics

#Contacts to Multiple Accounts#Account-Contact Relationship#Data Modeling#Historical Data

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