ADM-201 · Question #190
ADM-201 Question #190: Real Exam Question with Answer & Explanation
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Question
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
Options
- AAdd three auto-response rules. Configure one rule entry criteria for each rule and set a filter for
- BCreate one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
- CSelect the appropriate email template for each rule entry.
- DConfigure one workflow rule that fires when cases are created. Add a filter for case priority. Select
- EInclude three assignment rules that fire when cases are created. Add a filter for case priority.
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