Salesforce
ADM-201 · Question #189
Which two actions should an administrator perform with Case escalation rules? Choose 2 answers
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Submitted by anjalisingh· Apr 18, 2026Service and Support Applications
Question
Which two actions should an administrator perform with Case escalation rules? Choose 2 answers
Options
- AChange the Case Priority.
- BRe-open the Case.
- CRe-assign the Case.
- DSend email notifications.
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Topics
#Case Management#Escalation Rules#Service Cloud#Automation