ADM-201 Question #149: Real Exam Question with Answer & Explanation

Question

Ursa Major Solar wants to use the Salesforce approval process. What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2 answers

Options

• AThe approval manager is randomly assigned from a public group of managers, and there is a
• BThere are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate
• CThe first level approval can be denied and automatically routed to the Sales VP for final approval.
• DThere is an approval to a queue member for all Opportunities and an additional approval by a

Explanation

Salesforce approval processes are well-suited for scenarios involving conditional multi-step approvals where actions like rejections trigger further routing, and for situations requiring sequential approvals by different types of users or groups.

Common mistakes.

• A. Salesforce approval processes do not support random assignment of approval managers from a public group; assignments are typically based on predefined users, roles, public groups, queues, or hierarchical relationships.
• B. While a Sales VP can be an approver, and delegation is a user-level setting, the scenario of delegation itself is not a characteristic that makes a sales process a uniquely strong fit for the Salesforce approval process compared to multi-step or conditional routing.

Concept tested. Salesforce Approval Process characteristics

Reference. https://help.salesforce.com/s/articleView?id=sf.approvals_setup_overview.htm&type=5

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