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ADM-201 · Question #124
ADM-201 Question #124: Real Exam Question with Answer & Explanation
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Submitted by valeria.br· Apr 18, 2026Service and Support Applications
Question
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?
Options
- ACase team routing
- BCase escalation rules
- CAssignment rules
- DWorkflow
- Efield update
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Topics
#Case Management#Case Teams#Support Automation#Agent Skill Matching