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ADM-201 · Question #123
ADM-201 Question #123: Real Exam Question with Answer & Explanation
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Submitted by chen.hong· Apr 18, 2026Service and Support Applications
Question
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the `High Priority' queue. How should the administrator meet this requirement?
Options
- AConfigure Case escalation rules.
- BEnable Case assignment rules.
- CDefine Case auto-response rules.
- DCreate a Case workflow rules
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Topics
#Case Management#Workflow Rules#Automation#Queue Assignment