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ADM-201 · Question #107
ADM-201 Question #107: Real Exam Question with Answer & Explanation
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Submitted by weili_xi· Apr 18, 2026Service and Support Applications
Question
universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?
Options
- ACreate Record Types for each picklist value and a Business Process to move each Case to the
- BCreate Assignment Rules based on the picklist values to move Cases to a Queue.
- CCreate an Escalation Rule entry for each picklist value and set to zero minutes.
- DCreate Record Types for each picklist value and assign to each product team's profile.
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Topics
#Case Assignment Rules#Queues#Web-to-Case Routing