ADM-201 · Question #10
ADM-201 Question #10: Real Exam Question with Answer & Explanation
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Question
Ursa Major Solar is a Canadian company that has the following set up in Salesforce: - They have activated Web-to-Case on their corporate website. - Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides. - Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement?
Options
- AIn Case Support Settings, change Default Case Owner to Queue - World.
- BIn an Active Case Flow, change the name of the Queue to World.
- CUsing a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World.
- DUsing a Trigger, change the owner of Cases outside CANADA to Queue - World.
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