Which two steps of the Customer Conversation Framework bridge the gap between the business and technology parts of the conversation? (Choose two.)

Question

Options

• ASmart Solutions
• BArchitecture Functionality
• CManagement and Support
• DEnd User Adoption cost
• EMigration roadmap and backup plan

• A
  89% (32)
• C
  3% (1)
• D
  6% (2)
• E
  3% (1)

Explanation

Smart Solutions and Architecture Functionality are the two bridging steps because they sit at the intersection of business intent and technical design. Smart Solutions takes the customer's business challenges and maps them to specific technology capabilities, while Architecture Functionality explains how the proposed architecture technically delivers on those business outcomes - together they translate "what the business needs" into "what the technology does."

Why the distractors are wrong:

• Management and Support (C) addresses post-deployment operations, which is purely a technology/IT concern, not a bridge point.
• End User Adoption cost (D) touches on change management and budgeting - important, but it lives on the business side without crossing into architecture.
• Migration roadmap and backup plan (E) is an implementation planning step that follows the bridge, not part of it.

Memory tip: Think of the two bridge steps as a two-lane crossing - Smart Solutions carries business requirements toward technology, and Architecture Functionality carries technical capabilities back toward business justification. The other three options are all either purely operational (C), financial (D), or execution-focused (E), none of which straddle both sides.

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