Which option explains how a manager's viewpoint can be confirmed?

Question

Options

• Aby validating with the manager's boss
• Bby running a group session
• Cby asking the manager for evidence
• Dby restating the manager's view and asking if you understood correctly

• A
  2% (1)
• B
  4% (2)
• C
  2% (1)
• D
  92% (46)

Explanation

Restating the manager's view and asking for confirmation (D) is the correct technique because it uses reflective listening - you demonstrate understanding by paraphrasing, then invite the manager to correct or affirm it, closing the loop on any miscommunication. Option A (validating with the boss) bypasses the manager entirely and introduces a third party unnecessarily, which is inappropriate for simply confirming what this manager meant. Option B (running a group session) is disproportionate for a one-on-one clarification and shifts focus away from the individual. Option C (asking for evidence) challenges the viewpoint rather than confirming it - it requests justification, not mutual understanding.

Memory tip: Think of D as the "mirror and check" method - you mirror back what was said, then check with the source. Confirmation always comes from the person who holds the view, not a third party or a group.

No community discussion yet for this question.