Refer to the exhibit. What does this health score indicate?

The correct answer is A. The customer is unlikely to renew this license. The health score in the exhibit indicates low engagement and utilization of the product's features, as evidenced by the low scores in key areas such as Utilization, Implementation, Use, Engage, Adopt, and Optimize. Specifically, the zero scores in Engage and Adopt suggest that…

Customer Lifecycle Management

Question

Exhibit

Options

AThe customer is unlikely to renew this license.
BThe customer is unlikely to advocate for this product.
CThe customer needs to consume more of this product.
DThe customer needs to purchase more licenses.

How the community answered

(39 responses)

A
72% (28)
B
8% (3)
C
15% (6)
D
5% (2)

Explanation

The health score in the exhibit indicates low engagement and utilization of the product's features, as evidenced by the low scores in key areas such as Utilization, Implementation, Use, Engage, Adopt, and Optimize. Specifically, the zero scores in Engage and Adopt suggest that the customer is not fully leveraging the product, which is a strong indicator of low satisfaction or perceived value. This can lead to a higher likelihood of the customer not renewing their license.

Topics

#customer health score#renewal risk#customer success metrics

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