Cisco
820-605 · Question #94
820-605 Question #94: Real Exam Question with Answer & Explanation
The correct answer is A: key performance indicators. Key Performance Indicators (KPIs) are the metrics that evaluate whether a customer's outcomes are being met. They are used to measure the success of an organization in achieving its business objectives and are directly linked to the customer outcomes.
Question
Which element evaluates a customer outcome?
Options
- Akey performance indicators
- Bmilestones
- Cmetrics
- Dbenchmarks
Explanation
Key Performance Indicators (KPIs) are the metrics that evaluate whether a customer's outcomes are being met. They are used to measure the success of an organization in achieving its business objectives and are directly linked to the customer outcomes.
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