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820-605 · Question #79

Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

The correct answer is B. descriptive. Descriptive analytics uses telemetry data to illustrate past customer actions and software usage, showing what has already occurred.

Cisco Customer Success Management Framework

Question

Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

Options

  • Adiagnostic
  • Bdescriptive
  • Cprescriptive
  • Dpredictive

How the community answered

(47 responses)
  • B
    96% (45)
  • C
    2% (1)
  • D
    2% (1)

Why each option

Descriptive analytics uses telemetry data to illustrate past customer actions and software usage, showing what has already occurred.

Adiagnostic

Diagnostic analytics explains why something happened, going beyond just describing the event.

BdescriptiveCorrect

Descriptive analytics focuses on summarizing and interpreting historical data to understand 'what happened.' Telemetry data showing customer use of software and actions to date falls directly into this category as it describes past events and behaviors.

Cprescriptive

Prescriptive analytics suggests what actions should be taken to achieve a goal or solve a problem.

Dpredictive

Predictive analytics forecasts what is likely to happen in the future based on past data.

Concept tested: Types of data analytics

Topics

#customer analytics#telemetry#descriptive analytics

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