820-605 · Question #78
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators…
The correct answer is B. business. The barrier that the Customer Success Manager must overcome when upper management questions the renewal of the solution subscription is a business barrier. Despite the progress made by the Network Security Staff in using the solution, the CSM needs to demonstrate the business…
Question
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
Options
- Aoperational
- Bbusiness
- Ctechnical
- Ddata
How the community answered
(38 responses)- A5% (2)
- B66% (25)
- C21% (8)
- D8% (3)
Explanation
The barrier that the Customer Success Manager must overcome when upper management questions the renewal of the solution subscription is a business barrier. Despite the progress made by the Network Security Staff in using the solution, the CSM needs to demonstrate the business value and ROI of the solution to the upper management to justify the renewal2.
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