Which two options does the sales force need to know to ensure business outcome plan is aligned with stakeholders' needs? (Choose two.)

The stakeholders' agenda about business goals is a general statement; the focus needs to be on their specific interest in the *results* of the proposed outcome plan, which is more precise.

Knowing the stakeholders' interest in the results being driven ensures that the proposed business outcome plan directly addresses their specific priorities and motivations, leading to greater buy-in.

The stakeholders' chain of command describes organizational hierarchy but does not directly reveal their personal needs, interests in outcomes, or their specific degree of influence or power relevant to the plan.

Understanding a stakeholder's degree of influence and power is essential for prioritizing engagement, tailoring communication, and identifying key individuals who can champion or impede the outcome plan.