810-440 · Question #154
Which two options are major tensions that business performance measurement could help balance? (Choose two.)
The correct answer is B. Different performance expectations. C. Profit, growth and control.. Business performance measurement helps organizations manage and reconcile inherent tensions stemming from different strategic objectives and stakeholder expectations. It provides a framework for balancing competing demands and guiding decision-making.
Question
Which two options are major tensions that business performance measurement could help balance? (Choose two.)
Options
- AResponsive / non-responsive.
- BDifferent performance expectations.
- CProfit, growth and control.
- DCritical / non-critical.
- EMonitor and control.
How the community answered
(13 responses)- B85% (11)
- D8% (1)
- E8% (1)
Why each option
Business performance measurement helps organizations manage and reconcile inherent tensions stemming from different strategic objectives and stakeholder expectations. It provides a framework for balancing competing demands and guiding decision-making.
Responsive / non-responsive describes an attribute of how an organization or system reacts, not a fundamental tension that requires balancing through performance measurement.
Different performance expectations among various departments or stakeholders can create conflict; business performance measurement provides objective data to align and prioritize efforts towards shared goals.
The classic tensions between focusing on profit (short-term financial gain), fostering growth (long-term expansion), and maintaining control (operational stability and risk management) are crucial areas that business performance measurement helps balance.
Critical / non-critical categorizes the importance of elements within a business but does not represent a dynamic tension that performance measurement aims to balance.
Monitor and control are actions or functions performed *using* business performance measurement, rather than being the inherent tensions that the measurement process helps to balance.
Concept tested: Balancing tensions through business performance measurement
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