600-460 Exam Questions

Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)

Which command is used to examine detailed events processes by the router with Cisco UCCE?

You are about to perform a Tech refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a...

With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

Which microapps can capture DTMF from the caller in the CVP environment?

In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?

In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of...

In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool? (C...

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which serv...

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Un...

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose fou...

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

Which two statements about Precision Queues are true? (Choose two.)

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default 璻outed rather than errors in call type reports? (Choo...

Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?

Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

What is the semantic meaning of the RouterCallKeyDay variable?

When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging.

Which two ICM scripting nodes support dynamic setting? (Choose two.)

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

Which three options dictate that MicroApps are not sufficient and require Call Studio for a Call Flow scripting? (Choose three.)

In the Cisco UCCE solution with CVP, what is determined with signification digits?

Refer to the exhibit. In a Cisco UCCE 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic framework portico. What does the circled mess...

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which three options can cause this problem?

Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error mess...

In the Cisco Unified Contact Center Enterprise solution, if the Cisco Unified Communications Manager subscriber for the Cisco voice gateway is down, how will incoming calls be trea...

Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than err...

Which tool is available to expand the size of Cisco Unified ICM databases?

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which thre...

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

Which CLI command is run on Cisco Unified Intelligence Center to check database replication?

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted ha...