Cisco
600-460 · Question #91
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found i
The correct answer is A. The agent's phone is not associated with the PG User.. See the full explanation below for the reasoning.
Question
Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, an agent is having trouble logging in to the system. In reviewing the CTI OS log file, the error message has been found in the log. What is the likely cause of this error?
Options
- AThe agent's phone is not associated with the PG User.
- BThe agent's password was typed incorrectly or is not valid.
- CThe agent's CTIOS client is running a lower version than the CTIOS on the Peripheral Gateway.
- DThe client cannot communicate with the CTIOS on port 42028.
How the community answered
(47 responses)- A77% (36)
- B11% (5)
- C4% (2)
- D9% (4)
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