Cisco
600-460 · Question #20
Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)
The correct answer is B. wrap-up reasons and phonebooks C. call variable and ECC variable layout E. workflows and workflow actions. See the full explanation below for the reasoning.
Question
Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)
Options
- Aupload third-party gadgets
- Bwrap-up reasons and phonebooks
- Ccall variable and ECC variable layout
- Dready and login reason codes
- Eworkflows and workflow actions
- Fconnections to third-party gadget server and the Administration & Data server database
How the community answered
(37 responses)- A11% (4)
- B81% (30)
- D3% (1)
- F5% (2)
Community Discussion
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