Cisco
600-460 · Question #19
Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)
The correct answer is A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone. B. It monitors and reports calls on all lines on the phone. F. It requires a maximum of two call appearances. See the full explanation below for the reasoning.
Question
Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)
Options
- AAllows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
- BIt monitors and reports calls on all lines on the phone.
- CIt monitors and reports of calls on only one line on the phone.
- DIt requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions
- EShared lines are supported on ACD lines but not on non-ACD lines.
- FIt requires a maximum of two call appearances.
How the community answered
(21 responses)- A76% (16)
- C5% (1)
- D5% (1)
- E14% (3)
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