Cisco
600-460 · Question #70
Which two statements about Precision Queues are true? (Choose two.)
The correct answer is A. A Wait Time may be configured in any step except for the last step. B. At least on step must be configured for a Precision Queue. See the full explanation below for the reasoning.
Question
Which two statements about Precision Queues are true? (Choose two.)
Options
- AA Wait Time may be configured in any step except for the last step.
- BAt least on step must be configured for a Precision Queue.
- CEither Skill Groups or Precision Queues must be utilized within an instance ?not both.
- DPrecision Queues can be configured for usage in agent-based inbound campaigns.
- EA Consider If statement may be configured in any step.
How the community answered
(28 responses)- A75% (21)
- C14% (4)
- D7% (2)
- E4% (1)
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