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600-460 · Question #69

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

The correct answer is B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box). See the full explanation below for the reasoning.

Question

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

Options

  • AAdd Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to
  • BAdd team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box),
  • CAdd team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco
  • DAdd team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

How the community answered

(30 responses)
  • A
    3% (1)
  • B
    70% (21)
  • C
    10% (3)
  • D
    17% (5)

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