Cisco
600-460 · Question #94
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type rep
The correct answer is B. Configure default labels for each dialed number using the Configuration Manager. C. Include a Termination node with Termination type of default label for all scripts in which there is D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected. See the full explanation below for the reasoning.
Question
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
Options
- ATest your scripts to ensure that all routing logic is correct.
- BConfigure default labels for each dialed number using the Configuration Manager.
- CInclude a Termination node with Termination type of default label for all scripts in which there is
- DIn all routing scripts, account for failure by creating a path for calls that encounter unexpected
- EConfigure default labels for each skill group using the Configuration Manager.
- FIn all routing scripts, account for failure by triggering one of the congestion control features to
How the community answered
(43 responses)- A5% (2)
- B70% (30)
- E16% (7)
- F9% (4)
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