Cisco
600-460 · Question #57
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?
The correct answer is C. Answer the call being sent to them. See the full explanation below for the reasoning.
Question
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?
Options
- ALog off.
- BChange state to Not Ready.
- CAnswer the call being sent to them.
- DEnter wrap-up data from the prior call.
How the community answered
(28 responses)- A4% (1)
- B7% (2)
- C71% (20)
- D18% (5)
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