Cisco
500-450 · Question #89
500-450 Question #89: Real Exam Question with Answer & Explanation
The correct answer is A. RG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.. See the full explanation below for the reasoning.
Question
Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the PG JGW1 log file. Which option describes the likely cause of this error?
Options
- ARG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- BIn the peripheral gateway, Agent Phone Line Control not set to "All Lines".
- CFinesse line does not have the Maximum Number of Calls and Busy trigger setting set to 2 and 1 respectively.
- DPhone Join Across Lines feature is enabled.
- EMAC address of the phone not associated with PG user.
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