Which option describes how many reason codes you can assign across all teams using Cisco Finesse?

Question

Options

• A50 sign-out reason codes and 50 not ready reason codes for a total of 100.
• BA total of 100 sign-out reason codes and not ready reason codes.
• CThere is no limit. You can assign as many reason codes as you like.
• D100 sign-out reason codes and 100 not ready reason codes for a total of 200.

• A
  6% (3)
• B
  4% (2)
• C
  2% (1)
• D
  88% (44)

Explanation

Option D is correct because Cisco Finesse enforces a system-wide limit of 100 sign-out reason codes and 100 not ready reason codes, giving a combined maximum of 200 reason codes across all teams - these limits apply globally, not per team.

Option A is wrong because it halves the actual limit, suggesting only 50 of each type (100 total) rather than 100 of each (200 total). Option B is wrong because it conflates both categories into a single shared pool of 100, when in fact each category has its own independent limit of 100. Option C is wrong because Finesse does impose hard limits; claiming no limit exists would lead to misconfiguration expectations.

Memory tip: Think "100 per type, 2 types" - Finesse gives you a clean 100 for sign-out and 100 for not-ready, so double it to get 200. If you remember the number 100, just remember it applies twice (once per reason code category).

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