Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

Question

Options

• ACourtesy Callback
• Brecording a .wav file
• CFTP file
• DEmergency Contact Center closure
• Eagent whisper
• FIVR Outbound option
• Gagent greeting

• A
  79% (11)
• D
  14% (2)
• G
  7% (1)

Explanation

Courtesy Callback (A), recording a .wav file (B), and FTP file (C) all demand capabilities that exceed what Cisco CVP MicroApps can provide, making Call Studio mandatory. Courtesy Callback requires complex outbound call orchestration and queue logic that MicroApps simply cannot model. Recording a .wav file involves media capture functionality that is only exposed through Call Studio's scripting elements, not through any MicroApp. FTP file operations (reading/writing files from a remote server) require a Call Studio integration element, as MicroApps have no built-in file transfer capability.

The distractors are wrong because they represent tasks MicroApps handle natively: Emergency Contact Center closure (D) is achievable with a simple conditional branch and Play Media MicroApp; agent whisper (E) and agent greeting (G) are standard MicroApp features explicitly designed for those purposes; and IVR Outbound (F) can be configured through standard CVP scripting without Call Studio.

Memory tip: Think "Recording, FTP, Callback = RFC" - any scenario involving capturing data, moving files externally, or initiating complex outbound logic breaks the MicroApp boundary and requires Call Studio. If the feature sounds like a "service" rather than a "prompt-and-collect," Call Studio is likely needed.

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