Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

The correct answer is A. Call Type B. Precision Queue. Call Type (A) and Precision Queue (B) both support dynamic setting in Cisco Unified ICM scripting, meaning their target values can be driven by a variable or expression at runtime rather than being hardcoded at design time. This flexibility lets a single script node behave…

Configure and troubleshoot Cisco Unified CCE call flow

Question

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

Options

ACall Type
BPrecision Queue
CSkill Group
DPercent Allocation

How the community answered

(27 responses)

A
85% (23)
C
4% (1)
D
11% (3)

Explanation

Call Type (A) and Precision Queue (B) both support dynamic setting in Cisco Unified ICM scripting, meaning their target values can be driven by a variable or expression at runtime rather than being hardcoded at design time. This flexibility lets a single script node behave differently based on live data - for example, routing to a different precision queue depending on a caller's language preference stored in a variable.

Skill Group (C) does not support dynamic setting; the target skill group must be statically selected when the node is configured in the script editor. Percent Allocation (D) similarly requires percentages to be hardcoded in the node and cannot be driven by runtime variables.

Memory tip: Think "Call types and Precision queues go Dynamic" - the two nodes that deal with classification (Call Type) and modern precision routing (Precision Queue) gained dynamic support, while the older Skill Group and Percent Allocation nodes remain static. If a node predates Precision Routing or handles fixed distribution math, assume it's static.

Topics

#Scripting Nodes#Dynamic Setting#Call Flow#ICM Components

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