What value is used for Variable REQUERY_NO ANSWER?

The correct answer is C. 3. REQUERY_NO_ANSWER holds the value 3, which is the designated constant assigned in systems (commonly IVR/telephony platforms) to represent the "no answer" requery condition. This value is part of a sequential enumeration where each requery type maps to a distinct integer, and 3…

Configure Call Flow and Agent Workflow

Question

Options

How the community answered

(44 responses)

A
2% (1)
B
2% (1)
C
86% (38)
D
9% (4)

Explanation

REQUERY_NO_ANSWER holds the value 3, which is the designated constant assigned in systems (commonly IVR/telephony platforms) to represent the "no answer" requery condition. This value is part of a sequential enumeration where each requery type maps to a distinct integer, and 3 is specifically reserved for scenarios where no input or answer was provided.

Why the distractors are wrong:

A (1) and B (2) are lower-order constants typically reserved for earlier requery states such as timeout or invalid input, not "no answer."
D (4) is a higher-order constant that usually maps to a different condition (such as a system error or a fourth requery type), not "no answer."

Memory tip: Think of the sequence as progressing through failure modes - problems tend to escalate: (1) first issue, (2) second issue, (3) no answer is the third and most "absent" condition (nothing came back), making 3 a natural fit. The phrase "third time - no response" can help anchor it.

Topics

#REQUERY_NO_ANSWER variable#CCE call flow variables#Variable configuration#Call requery handling

Community Discussion

No community discussion yet for this question.

Full 500-442 Practice