Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Question

Options

• AConfigure set variable in ICM script editor
• BConfigure Business Hours under Organizational Setup > Business hours in CCE Admin: This
• CUse the expression BusinessHourStatus.<Calendar Name> BusinessHours in the IF node.
• DConfigure Business Hours under Organizational Setup > Departments under CCE Admin
• EConfigure an IF node in ICM script editor: The IF node in the script is used to evaluate whether

• A
  2% (1)
• B
  78% (36)
• C
  4% (2)
• D
  15% (7)

Explanation

in order to configure and evaluate business hours in an ICM script, you must first configure the Business Hours under Organizational Setup > Business Hours in CCE Admin. Once the Business Hours are configured, you then need to configure an IF node in the ICM script editor, using the expression BusinessHourStatus.<Calendar Name>.BusinessHours. This expression will then evaluate to True or False depending on whether the current time falls within the configured Business Hours or not. When configuring and evaluating business hours in an ICM script, the key steps involve: step is crucial for defining the operational hours during which certain routing decisions or scripts should be active. the current time falls within the defined business hours. Based on this evaluation, the script can route the call differently, enable or disable certain features, or make other adjustments to call

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