300-085 Question #262: Real Exam Question with Answer & Explanation

The correct answer is B: directory handlers. Cisco Unity Connection directory handlers allow callers to search for an employee extension by spelling the subscriber's name on the telephone keypad.

Cisco Unity Connection

Question

A customer calls into the Cisco Unity Connection-based auto-attendant of an organization and chooses an option to find an employee extension by entering the last name using the keypad. Which configuration feature in Cisco Unity Connections supports this action?

Options

Aclass of service
Bdirectory handlers
Ccall handler templates
Duser templates
Einterview handlers

Explanation

Cisco Unity Connection directory handlers allow callers to search for an employee extension by spelling the subscriber's name on the telephone keypad.

Common mistakes.

A. Class of service defines the features and permissions available to Unity Connection users and has no role in providing callers with directory name search functionality.
C. Call handler templates define default settings used when creating new call handlers and do not implement any caller-facing directory search capability.
D. User templates define default settings applied when creating new subscriber accounts in Unity Connection and are unrelated to caller-initiated directory lookups.
E. Interview handlers collect caller responses by playing a series of recorded questions and storing the audio, which is unrelated to searching a name directory.

Concept tested. Cisco Unity Connection directory handler name lookup

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/docs/help/guide/cuchcug/b_cuchcug.html

Topics

#directory handlers#dial by name#auto-attendant#keypad search

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