An IP phone user dials into Cisco Unity Connection and hears the reorder tone. What could be the two possible issues? (Choose two.)

Question

Options

• AThe parameter Register with Session Initiation Protocol Server is not set on the trunk- group
• BThe parameter Register with Session Initiation Protocol Server is not set on the port- group
• CThe parameter Register with Session Initiation Protocol Server is not set on the hunt- group
• DThe Cisco Unified Presence servers need to be sorted in the order in which the IP phones are
• EThe Session Initiation Protocol servers need to be sorted in the order in which the IP phones are
• FThe Cisco Unified Communications Manager servers need to be sorted in the order in which the

• A
  24% (14)
• B
  55% (32)
• C
  5% (3)
• D
  12% (7)
• E
  3% (2)

Explanation

A reorder (fast busy) tone in Cisco Unity Connection indicates a call routing or registration failure. Answer B is correct because 'Register with Session Initiation Protocol Server' must be enabled on the SIP port group in Unity Connection. If this parameter is not set, Unity Connection cannot register its SIP ports with CUCM, causing inbound calls to fail. Answer F is correct because the Cisco Unified Communications Manager (CUCM) servers listed in Unity Connection's telephony integration must be sorted in the correct order matching how IP phones register to those CUCM subscribers. If the server order is wrong, Unity Connection may attempt to communicate with a CUCM node that is not handling the calling phone's registration, resulting in call setup failure and a reorder tone. Answers A (trunk-group) and C (hunt-group) are incorrect because SIP registration is configured at the port-group level, not those levels. Answers D and E are incorrect because Unified Presence servers are not involved in basic call routing to Unity Connection voicemail.

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