300-085 · Question #118
In Cisco Unity Connection, which two elements are used to provide call management? (Choose two.)
The correct answer is A. Call Handlers B. Directory Handlers. Cisco Unity Connection uses Call Handlers and Directory Handlers as the primary building blocks for managing incoming calls.
Question
In Cisco Unity Connection, which two elements are used to provide call management? (Choose two.)
Options
- ACall Handlers
- BDirectory Handlers
- CRoute Patterns
- DHunt Lists
- ETranslation patterns
How the community answered
(59 responses)- A86% (51)
- C2% (1)
- D3% (2)
- E8% (5)
Why each option
Cisco Unity Connection uses Call Handlers and Directory Handlers as the primary building blocks for managing incoming calls.
Call Handlers in Unity Connection answer calls, play greetings, accept messages, and route callers to other handlers or extensions, making them the core call management element. Directory Handlers allow callers to search for and reach specific users by spelling their names, serving as an automated attendant lookup feature within call flow management.
Directory Handlers are a distinct handler type within Unity Connection that provide automated name-based call routing, directly supporting call management alongside Call Handlers.
Route Patterns are a Cisco Unified Communications Manager dial-plan construct and do not exist within Unity Connection call management.
Hunt Lists are a CUCM feature for distributing calls across line groups and are not part of Unity Connection call management.
Translation Patterns are a CUCM dial-plan feature used to manipulate dialed digits and are not a Unity Connection element.
Concept tested: Unity Connection call and directory handler call management
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html
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