300-085 · Question #75
In Cisco Unity Connection, if a user is assigned the Help Desk Administrator role, which updates can that user make?
The correct answer is C. Reset User Passwords. The Help Desk Administrator role in Cisco Unity Connection is a limited role scoped specifically to resetting user passwords and PINs, not broader administrative changes.
Question
In Cisco Unity Connection, if a user is assigned the Help Desk Administrator role, which updates can that user make?
Options
- AMailbox Database
- BUser Templates
- CReset User Passwords
- DVPIM Credentials
How the community answered
(35 responses)- A6% (2)
- B3% (1)
- C89% (31)
- D3% (1)
Why each option
The Help Desk Administrator role in Cisco Unity Connection is a limited role scoped specifically to resetting user passwords and PINs, not broader administrative changes.
Modifying Mailbox Database settings requires a full System Administrator role and is not within the scope of the Help Desk Administrator role.
Editing User Templates requires System Administrator privileges because changes could affect newly provisioned users system-wide.
The Help Desk Administrator role grants only the ability to reset passwords and PINs for end users, which is the core help desk use case. This role is intentionally restricted to prevent help desk staff from accessing sensitive system configuration, user templates, or telephony integration settings.
VPIM Credentials are part of networking and telephony integration configuration, which requires System Administrator access to modify.
Concept tested: Cisco Unity Connection Help Desk Administrator role permissions
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucagx.html
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